We guarantee the item to be what we say it is and we guarantee the condition to be as stated.
In short, we want you to be happy with your purchase. We plan to sell silver for a long time and we cannot do it without satisfied customers. If you are not fully satisfied, please return your purchase for a full refund (less shipping fees).
1. Please return the item in the same sellable condition you receive it.
2. Please inform us and return it within two weeks.
We will be happy to refund you via whatever method of payment you used.
Over the years, this policy has worked well for us. We do not oversell items; we represent them honestly and accurately. As a result, we get very few returns.